Alexander At’Ta Associates, Inc. (AAA) is a program and project management service driven consulting firm. We provide customized uniform technical advisory strategic planning execution, coaching, general skills and knowledge performance growth strategies, including leadership, management and supervisory training and development consulting support services. AAA supports customers in the commercial, enterprise, in the non-profit sector and government space. AAA first priority is quality customer service, our focus is to exceed expectations. We understand a well-trained knowledgeable and skilled staff will make a world of difference in service delivery and productivity. We work virtual and side-by-side with our clients to ensure we integrate the client’s culture seamlessly. Whereas becoming an integral team player, this model drives consensus and collaborative success.


 



Customized Training Development Services

 

Alexander At’Ta Associates, Inc. (AAA) Subject Matter Experts (SME’s)

 

Performance Management and Appraisal:

  • Our process will ensure quality and understanding when it comes to performance management and appraisal. You must assess, evaluate, plan, conduct interim reviews, implement your action plan, and appraise continuously. Our experienced, seasoned executive-level managerial team will assess your administrative gaps and processes. We document your as-is situation in real-time, and then we report back to you in writing our findings. We help you reduce employee legal challenges. We develop a customized organizational recovery system unique to your organizational needs. Then we’ll show you how to turn managerial weaknesses into strengths for accelerated learning, performance metrics improvement that produces measurable outcomes.

 

Driven to Customer Service Excellence:

  • Why Customers Quit or Leave You? Did you know 68% of your customers leave you because of attitude indifference toward customers by some employees? Assessing your organizational situation is critical to your market share growth and bottom line. Our customer service SME’s will evaluate your customer service culture and environment. We’ll review your customer service policies, procedures, and practices to uncover any shortfalls that may be causing you pain and substandard performance in delivering customer-quality service. We will show you how to transform your customer service culture to achieve better outcomes that are measurable.

 

Building A Strong Brand and Marketing Presence:

  • When building a solid brand, you must think about brand equity, brand loyalty, brand awareness, and perceived quality associated with your brand and other brand assets. Our skilled brand SME’s will coach you and guide you on a pathway that will be customized for your unique brand drivers and challenges. AAA customize assessment tools will uncover your hidden gaps and shortfalls in your brand and marketing playbook. We will show you the relationships of the old way vs. the new way of brand and marketing management strategies. Assessing your brand and marketing strategy is an ongoing process; we will show you how to achieve the outcomes you have been searching for that will positively impact your performance metrics.

How to Develop the Readiness to Reach Your Full Potential:

  • This human capital asset development program will show you how to awaken the sleeping giant within you and show you how to trail-blaze you onto a pathway of personal success. You’ll learn five simple steps that will revolutionize your world and change your life forever. You’ll learn how to connect your conscious mind to your subconscious power to produce quantum leap outcomes. You’ll know how a positive self-image and attitude will get you more out of life. You’ll learn the hidden secrets of nature’s invisible laws of attraction that can and will contact you with favorable results. This personal growth assessment and evaluation system is designed to put you on track to improve your quality of life and increase your values.

 

AAA priority is quality customer service; our focus is to exceed expectations. We understand a well-trained, knowledgeable, and skilled brand and marketing team will make a world of difference in service delivery and productivity. We work virtual and side-by-side with our clients to ensure we integrate our client’s culture seamlessly. Whereas becoming an integral team player, this model drives consensus and collaborative success.